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Hi,

Thank you for posting in Microsoft Community.

1) Are you trying to convert an Email or Chat message to PDF?

To convert an Email to PDF you need to have any one of the PDF software installed in the computer.

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1. After downloading any one of the PDF program, find where you saved it on your computer. Double-click the installation file and follow the onscreen wizard to install the program.
2. Open the email that you want to convert. You can open it in an email application like Microsoft Outlook or Outlook Express, or in your browser with services such as Hotmail.
3. Click on 'Print' to print the email. In Outlook, you can go to 'File' then 'Print.' If you have the email open in your Internet browser, click on 'File' then 'Print' also.
4. Choose 'PDF Printer' (if you downloaded any one of the PDF software) as the printer to print the email to. Click 'OK' to print the email to the PDF printer.
5. The email will be converted into a PDF and will open in PDF format. Click 'File' then 'Save a Copy' to save the file as a PDF.

Hope this information is helpful, if not let us know with the updated status and we will be happy to assist you further.

Thanks.